EGOVERNANCE INITIATIVES FOR CITIZEN CENTRIC SERVICES

ABOUT THE CUSTOMER

eGiCCS, in its pursuit for modernization and reforms has taken up the agenda of comprehensive e-Governance initiative in the organization. The board realizes the enormous benefits that usage of Information and Communication Technologies can bring in increasing the efficiency of the Organization.The formulation of e-Governance Roadmap is to conceptualize and develop a framework for improvement of service delivery.

BUSINESS CHALLENGES

The information provision component is envisaged for facilitating the dissemination of information. It had been observed that Information dissemination has been a key impediment in availing services in the current scenario. Lack of information regarding the processes and the supporting documents was among the key deterrent or the prime reason why citizens/business weren’t able to avail services.

Information dissemination would be a priority while dealing on G2C & G2B front. The Information provision component would help citizens avail all basic information regarding the G2C services being provided by the eGiCCS-Portal, so as to effectively execute the information provision component, Application Vendor/content uploading agency will be vested with the responsibility of uploading the information on the Portal/ application.

AASHDIT APPROACH & SOLUTION

AASHDIT did a detailed analysis of the AS-IS process. This helped in identifying bottlenecks and adequate information on areas for improvement in the process.

The Board/Department should be able to update the document over the eGiCCS application and the department head puts his digital signature verifying its authenticity and correctness.

The Leads of the various applications currently being used, participated in Working Group meetings with AASHDIT and its Partner in identifying existing IT artifacts, interfaces and built a repository of common re-usable artifacts. Armed with these information, AASHDIT was able to propose a TO-BE process.

A new application was built using spring framework and MVC architecture, Android Studio 1.5, Postman web services,using a MySQL 5.1 server as the database. This application provides a unified view of various aspects of the operations such as Manage Employees, Manage Users, Create Internal Employees, Upload Images and documents, Manage Business License, etc.

VALUE ADDS

1. Approach taken by AASHDIT to find a Solution for the customer’s specific challenges ensured that the good parts of the current system were retained and re-used. This prevented a mono-lithic rewrite of the application, which would have taken more Time to finish and contributed to the application budget overrun.

2. Agile Developmental Methodology was used to ensure turnaround time for change requests were less than typically 8 hours. The end users always had a preview of what was to be delivered and could validate the application in time. Thus there was no long UAT periods when both Development and Customer resources would be fully blocked or unused.

3. Secondly, using this application senior management could see the value adds in optimum resource utilization, better deliverable service etc.